Just a quickie to report a happy ending to the tale of the wee, tiny Featherweight Cashmere Short-Sleeved Cardigan I had to return. You may remember that a Final Sale size XS (at LEAST -- maybe XXS!) arrived at my home erroneously tagged as a size M. I blogged about this here. JC customer service was great, and authorized me to return it, of course. I returned the mis-sized sweater to my usual JC B&M, then re-ordered it (catching my beloved Spicy Olive color on a Sunday popback, yay) and crossed my fingers.
The replacement arrived on Thursday and it's PERFECT.And I got icing for the cake, too. DH was out of town, DS #2 is back at college, so I took my DS #1 to dinner and then to my regular B&M on Thursday night for a new pair of jeans and a coveted sherpa fleece hoodie. (You KNOW I had to treat my boy to celebrate his having taken the MCAT -- he felt good about it, too -- on Thursday after a whole summer of studying hard for it!!) While my sweet boy was trying on jeans, I told a couple of the salesgals (who of course know me) about the happy ending to the itty bitty sweater story.
They hire some sneaky women at JC, I'm tellin' ya. I discovered when we got home that when DS #1 and I checked out they'd tucked a $15 reward card into our bag, with a little note that said "Sorry about the cardi but glad you got the replacement!"
Above and beyond. That's how they've built a great mousetrap. :-)
What a great story. Congratulations. Great customer service feels great. Thanks for sharing. :-)
ReplyDeleteHappy for you, but sad for me - service for me at JC has been on the decline and I have taken my $$$ to Ann Taylor and Neiman Marcus. At least when I book and look at NM I get a glass of wine, but I think the wine is to soothe the pain when I get the bill.
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