Saturday, September 12, 2009

Follow-up Report on JC Customer Service

Hey folks!

Just a quickie to report a happy ending to the tale of the wee, tiny Featherweight Cashmere Short-Sleeved Cardigan I had to return.  You may remember that a Final Sale size XS (at LEAST -- maybe XXS!) arrived at my home erroneously tagged as a size M.  I blogged about this here.  JC customer service was great, and authorized me to return it, of course.  I returned the mis-sized sweater to my usual JC B&M, then re-ordered it (catching my beloved Spicy Olive color on a Sunday popback, yay) and crossed my fingers.

The replacement arrived on Thursday and it's PERFECT.

And I got icing for the cake, too.   DH was out of town, DS #2 is back at college, so I took my DS #1 to dinner and then to my regular B&M on Thursday night for a new pair of jeans and a coveted sherpa fleece hoodie. (You KNOW I had to treat my boy to celebrate his having taken the MCAT -- he felt good about it, too  -- on Thursday after a whole summer of studying hard for it!!)  While my sweet boy was trying on jeans, I told a couple of the salesgals (who of course know me) about the happy ending to the itty bitty sweater story.

They hire some sneaky women at JC, I'm tellin' ya.  I discovered when we got home that when DS #1 and I checked out they'd tucked a $15 reward card into our bag, with a little note that said "Sorry about the cardi but glad you got the replacement!"

Above and beyond.  That's how they've built a great mousetrap. :-)


  1. What a great story. Congratulations. Great customer service feels great. Thanks for sharing. :-)

  2. Happy for you, but sad for me - service for me at JC has been on the decline and I have taken my $$$ to Ann Taylor and Neiman Marcus. At least when I book and look at NM I get a glass of wine, but I think the wine is to soothe the pain when I get the bill.


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